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    If you have ordered a Mac Ride, and subsequently discover that it is not compatible with your bike, or you wish to return it for any other reason, ride easy, we offer returns within 21 days of the delivery date. Please see the return policy below.

    POLICY

    1. You can return the seat within 3 weeks of the seat's arrival. Your items must be in their original packaging, as new.

    2. Once we receive your return, we'll issue you your refund in five business days.

    3. You"ll receive an email confirmation once the return process is complete.

    4. We do not refund for the original cost of shipping, nor the return shipping. All refunds will be exclusive of import fees.

    RETURNS FROM USA

    We have found the cheapest and most efficient method for shipping back to us is via the United States Postal Service (USPS).

    We are based in Canada and Fedex/UPS charge a ton for customs, even on a return. Please use a tracked service with USPS, mark the item as Return/Country of Origin - Canada, and return to:

    Ride More Innovations, c/o Ashley Howard
    2724 Dewdney Ave
    Victoria BC

    V8R 3M4 Canada

    RETURNS FROM CANADA

    Please use a tracked service with Canada Post to ship the seat to the below address:

    Ride More Innovations, c/o Ashley Howard
    2724 Dewdney Ave
    Victoria BC
    V8R 3M4 Canada

    RETURNS FROM THE EU

    For EU returns, please ship the seat to EU Distribution using a tracked-service: 

    Ride More Innovations, c/o Andrea Tipping
    141 Vicarage Drive
    Kendal
    LA9 5BX, UK
    Mobile: 07917682815  

    FOR RETURNS FROM ALL OTHER COUNTRIES
    Please reach out to info@mac-ride.com so we can make a return plan together.

    CONTACT
    Please reach out ot us at info@mac-ride.com with any questions or comments! We are happy to help you with your return.