RETURNS - RIDE EASY!
If you have ordered a Mac Ride, and subsequently discover that it is not compatible with your bike, or you wish to return it for any other reason, ride easy, we offer returns within 21 days of the delivery date. Please see the return policy below.
POLICY
1. You can return the seat within 3 weeks of the seat's arrival. Your items must be in their original packaging, as new.
2. Once we receive your return, we'll issue you your refund in five business days.
3. You'll receive an email confirmation once the return process is complete.
4. We do not refund for the original shipping, nor the return shipping. All refunds will be exclusive of import fees.
RETURNS FROM USA
We have found the cheapest and most efficient method for shipping back to us is via the United States Postal Service (USPS).
We are based in Canada and Fedex/UPS charge a lot for customs, even on a return. Please use a tracked service with USPS, mark the item as Return/Country of Origin - Canada, and return to:
Ride More Innovations, c/o Ashley Howard2724 Dewdney Ave
Victoria BC
V8R 3M4 Canada
FOR RETURNS FROM ALL OTHER COUNTRIES
Please reach out to info@mac-ride.com so we can make a return plan together.
CONTACT
Please reach out to us at info@mac-ride.com with any questions or comments! We are happy to help you with your return.