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      If you have ordered a Mac Ride, and subsequently discover that it is not compatible with your bike, or you wish to return it for any other reason, ride easy, we offer returns within 21 days of the delivery date. Please see the return policy below.

      POLICY

      1. You can return the seat within 3 weeks of the seat's arrival. Your items must be in their original packaging, as new.

      2. Once we receive your return, we'll issue you your refund in five business days.

      3. You"ll receive an email confirmation once the return process is complete.

      4. We do not refund for the original cost of shipping, nor the return shipping. All refunds will be exclusive of import fees.

      RETURNS FROM USA

      We have found the cheapest and most efficient method for shipping back to us is via the United States Postal Service (USPS).

      We are based in Canada and Fedex/UPS charge a ton for customs, even on a return. Please use a tracked service with USPS, mark the item as Return/Country of Origin - Canada, and return to:

      Ride More Innovations, c/o Ashley Howard
      2724 Dewdney Ave
      Victoria BC

      V8R 3M4 Canada

      RETURNS FROM CANADA

      Please use a tracked service with Canada Post to ship the seat to the below address:

      Ride More Innovations, c/o Ashley Howard
      2724 Dewdney Ave
      Victoria BC
      V8R 3M4 Canada

      RETURNS FROM THE EU

      For EU returns, please ship the seat to EU Distribution using a tracked-service: 

      Ride More Innovations, c/o Andrea Tipping
      141 Vicarage Drive
      Kendal
      LA9 5BX, UK
      Mobile: 07917682815  

      FOR RETURNS FROM ALL OTHER COUNTRIES
      Please reach out to info@mac-ride.com so we can make a return plan together.

      CONTACT
      Please reach out ot us at info@mac-ride.com with any questions or comments! We are happy to help you with your return.