1. WHAT TO CHECK BEFORE I ORDER?
Two mounting bracket spacers are provided with each Mac Ride seat. The spacers are for threadless steerer tubes that are 1 1/8" only. Each spacer replaces an existing 10mm spacer(s). Check your bike before your order, especially if you have a short stem! And especially if you need a quill stem adapter. It's important to know the difference between a 7/8" and a 1" adapter requirement.
*We have recently seen that the Stumpjumer 2019 bike has a larger seatpost, and heard that other 2019 bikes might follow suit. If you have a bike with a new larger seat post (at a max diameter of 34.9mm), please read the fix at point 4, here, to make sure you are happy before proceeding with your order.
** We do not have an adapter for 1.5" steerer tubes.
2.SHIPPING- NORTH AMERICA
North American customers, we ship within 24 hours of your order. Considering weekends, the last post is 5pm on Friday; the next ship time is 3-5pm Monday.
If you want to sign for your Mac Ride (rather than it being left on the porch), you need to choose the more expensive/next level up for postal service.
- In Canada, you need to email us asap at the time of your order if you would like the signed for service.
- In the USA, that is Tracked Packet USA or Xpresspost USA.
With the more basic tracked services, Expedited Parcel, Expedited Parcel USA, these are not signed for. We are responsible for getting your parcel to your door, but not for any unfortunate theft or the like thereafter.
These services are 2-3 business days guaranteed, and must be ordered before 2pm in order for the delivery time to count starting the next day (ie, the 2-3 days does not include the day the seat was ordered). Remember, if you order on the weekend, the order day will still be "counted" as Monday and your seat is guaranteed to arrive Thursday.
3. SHIPPING- EUROPEAN UNION COUNTRIES
Mac Rides are shipped to European Union countries at least twice a week. From the time of shipping, the seats take 3-7 business days to arrive. Please look out for an email in your inbox/spam from DPD.
4. SHIPPING- REST OF WORLD
Mac Rides are shipped to the rest of the world from Taiwan around every Tuesday. You will receive your Mac Ride approximately 3-7 business days after it ships, depending on the destination. For these countries, there are likely to be international duty fees charged upon receipt of your Mac Ride. We have no influence on these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have. Your order will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from us or our carrier once your Mac Ride is on its way. There are no duties to pay for European Union and North American countries where import fees have been paid already.
Some country restrictions apply, and customers may be quoted for additional postage after the initial purchase. Unless you live in Canada and the USA where Canada Post and the USPS deliver to PO Boxes, No PO BOXES please!
5. DELIVERY TIME FRAMES
Unless you have paid extra for an Express/Guaranteed service, all delivery time frames are estimated. We cannot guarantee delivery due to unforeseen circumstances, including national holidays, customs delays at country borders. It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Mac Ride to arrive. Additional time may be necessary for rural addresses.
6. FREIGHT & HANDLING CHARGES:
Shipping costs usually range from $19-39.00 US per seat. Certain countries are priced individually based on very expensive shipping costs and taxes, depending on whether we cover these in advance. We do not earn any money on shipping!
For each additional Mac Ride on the same order to the same address, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?
There are some addresses that our carriers deem to be "out of zone". We aren't always able to detect this at the point of order and sometimes need to come back to the customer to request new shipping charges be met.*
7. PAYMENT METHODS
We accept Visa and MasterCard. If necessary, we can arrange payment via PayPal (send an email to firstname.lastname@example.org). Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods.
8. INTERNATIONAL TRANSACTION FEES
Ride More Innovations is a Canada based company and all credit card transactions are made through our bank in Canada, in US currency. As a result, your bank may have charged an international transaction fee at the point of purchase.
9. OUT OF STOCK
If Mac Ride is out of stock, you are still charged at the point of purchase. We will ship Mac Ride to you as soon as it becomes available.