Shipping is sometimes a bit slower than normal due to Covid-19, although it seems more and more on target each week. Xpress Post services are still faster, but the delivery timelines are not being guaranteed and delays can also be expected.
1. LAST CHECK BEFORE YOU ORDER
Two mounting bracket spacers are provided with each Mac Ride seat. The spacers are for threadless steerer tubes that are 1 1/8" only. Each spacer replaces an existing 10mm spacer(s). Check your bike before your order, especially if you have a short stem! And especially if you need a quill stem adapter. It's important to know the difference between a 7/8" and a 1" adapter requirement.
*We have recently seen that some newer bikes have a larger seat post. If you have a bike with a new larger seat post (at a max diameter of 34.9mm), please read the fix, here, to make sure you are happy before proceeding with your order.
** We do not have an adapter for 1.5" steerer tubes. Mac Ride requires an additional part to be made compatible with Cannondale's Leftys.
2. SHIPPING- with Canada Post
We ship to North America and Europe with Canada Post. When your goods enter your country, they go to your own National Post Agency.
If you are in the United States, that is USPS. If USPS do not ship to your home address, you need to use your PO Box address for shipping.
We ship within 24 hours of your order. Considering weekends, the last pick up is 12pm on Friday; the next ship time is 12pm Monday.
Shipping does not happen on national holidays - Canadian and American.
For the US, if you want to sign for your Mac Ride (rather than it being left on the porch), you need to choose the more expensive/next level up for postal service- XpressPost. With the more basic tracked service, Expedited Parcel USA, it is not signed for. We are responsible for getting your parcel to your door, but not for any unfortunate theft or the like thereafter.
For the upgraded Xpresspost service, outside of Covid times, please note the service is 2-3 business days guaranteed. However, your order must be placed before 11am in order for the delivery time to count starting the next day (ie, the 2-3 days does not include the day the seat was ordered). Days when the order is at customs, or held by customs are not included in the service guarantee. If you order on the weekend, the order day will still be "counted" as Monday and your seat (outside Covid times) is guaranteed to arrive Thursday. Rarely, there are delays at the border, and the postal service nor Mac Ride are responsible for these.
3. SHIPPING- EUROPE
Mac Rides are shipped to the Europe, mostly with Canada Post, linking to your national postal agency. We sometimes ship from the UK with DPD. You will receive your Mac Ride approximately 5-12 business days after it ships, depending on the destination. There will be international import, tax and duty fees charged to you upon receipt of your Mac Ride. For bike shops, our hope is that you are able to claim back your tax in your local country, set against the tax that you take in from selling to your local customers.
4. REST OF WORLD
Mac Rides are shipped to the rest of the world from Canada, the UK, or Taiwan 2-3 times a week. You will receive your Mac Ride approximately 7-10 business days after it ships, depending on the destination. For these countries, there are likely to be international duty fees charged upon receipt of your Mac Ride. We have no influence on these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have. Your order will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from us or our carrier once your Mac Ride is on its way.
Some country restrictions apply, and customers may be quoted for additional postage after the initial purchase.
5. DELIVERY TIME FRAMES
All delivery time frames are estimated. We cannot guarantee delivery due to unforeseen circumstances, including national holidays, customs delays at country borders. It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Mac Ride to arrive. Additional time may be necessary for rural addresses.
6. FREIGHT & HANDLING CHARGES:
Shipping costs usually range from $7-65.00 US per seat. Certain countries are priced individually based on very expensive shipping costs and taxes, depending on whether we cover these in advance. We do not earn any money on shipping.
For each additional Mac Ride on the same order to the same address, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?
There are some addresses that our carriers deem to be "out of zone". We aren't always able to detect this at the point of order and sometimes need to come back to the customer to request new shipping charges be met.*
7. PAYMENT METHODS
We accept Visa and MasterCard. If necessary, we can arrange payment via PayPal (send an email to firstname.lastname@example.org). Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods.
8. INTERNATIONAL TRANSACTION FEES
If you are paying on our site for goods in USD, but your card is in a different currency, please note, your bank may charge an international transaction fee at the point of purchase.
9. OUT OF STOCK/ON BACK ORDER
If Mac Ride is out of stock, you are still charged at the point of purchase. We will ship Mac Ride to you as soon as it becomes available.