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SHIPPING AND BILLING

LAST CHECK BEFORE YOU ORDER

  • Two standard front mount spacers are provided with each Ride More system.
  • Each seat also comes with two spacers if being purchased separately.
  • Some bikes require an adapter.
  • Check your bike before your order!

DELIVERY TIME FRAMES

  • All delivery time frames are estimated.
  • We cannot guarantee delivery due to unforeseen circumstances, including national holidays, and/or customs delays at country borders. 
  • It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Ride More goods to arrive.
  • Additional time may be necessary for rural addresses.

FREIGHT & HANDLING CHARGES

Shipping costs vary depending on the items ordered and where you are based. We do not earn money on shipping - we pay what you pay!

Bonus - For each additional seat shipped to the same, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?

PAYMENT DETAILS

All payment methods are listed in our site footer.

Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods. 

OUT OF STOCK

2. SHIPPING- WITH CANADA POST

We ship from Canada across North America using Canada Post. When your goods enter your country, they go to your own National Post Agency.

If you are in the United States, that is USPS. If USPS do not ship to your home address, you need to use your PO Box address for shipping.

We ship Monday/Wednesday/Friday every week. Considering weekends, the last pick up is 11am on Friday; the next ship time is 12pm Monday.

Shipping does not happen on national holidays - Canadian and American. 

For the US, if you want to sign for your Mac Ride (rather than it being left on the porch), you need to choose the more expensive/next level up for postal service- XpressPost. With the more basic tracked service, Expedited Parcel USA, it is not signed for. We are responsible for getting your parcel to your door, but not for any unfortunate theft or the like thereafter.

For the upgraded Xpresspost service, the "2-3 days" begins to count from the day we ship (M/W/F). Days when the order is at customs, or held by customs are not included in the service guarantee. If you order on the weekend, the order day will still be "counted" as Monday and your seat should be scheduled to arrive Thursday. Rarely, there are delays at the border, and the postal service nor Mac Ride are responsible for these. Shipping times are not guaranteed.

3. SHIPPING- EUROPE

Mac Rides are shipped to the Europe, through our partners in France at our EU shop site. If we do ship a part from Canada, mostly via Canada Post, the item will link to your national postal agency. We sometimes ship from the UK with DPD.  You will receive your goods approximately 5-12 business days after it ships, depending on the destination. If not ordered from the EU shop, there will be international import, tax and duty fees charged to you upon receipt of your Mac Ride/goods. For bike shops, our hope is that you are able to claim back your tax in your local country, set against the tax that you take in from selling to your local customers.  

4. REST OF WORLD

Mac Rides are shipped to the rest of the world from Canada, the UK, or Taiwan 2-3 times a week. You will receive your Mac Ride approximately 7-10 business days after it ships, depending on the destination. For these countries, there are likely to be international duty fees charged upon receipt of your Mac Ride. We have no influence on these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have. Your order will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from us or our carrier once your Mac Ride is on its way. 

Some country restrictions apply, and customers may be quoted for additional postage after the initial purchase. 

If any of your Ride More goods are out of stock, you are still charged at the point of purchase. We will ship the goods to you as soon as it becomes available.

Canada

  • For our Canadian customers, we ship from Victoria, BC, Monday/Wednesday/Friday every week.
  • Considering weekends, the last pick up is 12pm on Friday; the next ship time is 12pm Monday.
  • We ship with Canada Post. They do not ship on national holidays. 
  • If you prefer to sign for your Ride More goods, rather than it being left on the porch, please select Xpresspost shipping.
  • We will ensure your goods are delivered to your door, but cannot protect against any unfortunate theft or the like thereafter.

USA

  • For our customers ordering from the USA, we ship Monday/Wednesday/Friday every week.
  • Considering weekends, the last pick up is 12pm on Friday; the next ship time is 12pm Monday.
  • We ship with Canada Post who then pass your goods on to USPS. Neither postal agency ships on national holidays. 
  • If you have a PO Box, please use this for your address. USPS will only ship to your PO Box if you have one.
  • If you prefer to sign for your Ride More goods, rather than it being left on the porch, please select Xpresspost shipping.
  • We will ensure your goods are delivered to your door, but cannot protect against any unfortunate theft or the like thereafter.

United Kingdom

  • For customers in the UK, your Ride More goods ship from Kendal, England, three times a week.
  • Goods take approximately 3-7 business days to arrive.
  • Please look out for an email in your inbox/spam from Royal Mail and/or DPD.

European Union

Ordering from the EU? Please head to our EU shop to order in euros. Your Ride More goods will be shipped via our partners BS Trading in France.

EU Shop: https://eu-mac-ride.com/

Australia & New Zealand

Ordering from the Australia or New Zeeland? Please head to our partner site based in Australia, Mountain Bike Direct. If they do not have what you need, then we can help you out here at Mac-ride.com.

Mountain Bike Direct: https://www.mtbdirect.com.au/products/mac-ride-childs-bike-seat

rest of the world

  • In Japan, Australia or New Zealand - We ship to you initially via Canada Post. When your goods enter your country, they go to your own National Post Agency. The same tracking number works in both countries with your online postal agency website.
  • For Norway, Switzerland, South America, Africa, Middle East and other places in Asia, we are likely to ship from the UK or Taiwan with a reputable service such as Fedex, DHL, or UPS.
  • We ship Monday/Wednesday/Friday every week.
  • Considering weekends, the last pick up is 12pm on Friday; the next ship time is 12pm Monday.
  • There is no shipping on national holidays.
  • You will receive your Ride More goods approximately 7-10 business days after it ships, depending on the destination.
  • There are likely to be international duty fees charged upon receipt of your Mac Ride. We have no influence on these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have.
  • Your goods will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from us or our carrier once your goods are on their way.