After about one year of service, one of the straps on our MacRide broke. I contacted the company and was pleased to receive a quick reply and confirmation that I would be receiving a new and improved set up straps. I love the fact that the MacRide has a 2 year warranty. The new straps came quickly, were easy to swap out, and are a big improvement over the originals. My only regret is my daughter is growing out of using it and we will have to pass the seat along to a new user next summer!